Do you have questions about joining Nibbs Club for your four-legged family member? 

 

What's inside a Nibbs Box?

Inside each Nibbs Club box contains a variety of treats for your pets.  Our recipe is simple.  Each treat only contains a few ingredients and it will be listed on your package.  It goes from our oven to your doorsteps.  We don't use preservatives, so refrigerate upon receiving.
Our recipe of just a few simple ingredients makes the treats clean and healthy.  The treat is respective to the subscription or order for your dog or cat.  Your love bug will not be eating ingredients you can't pronounce!

 

When will I receive my Nibbs Box?

Your first Nibbs will be shipped within 2-5 business days of placing your order and any following Nibbs box will be shipped around the 1st of the month.  You will receive a shipping confirmation email once your Nibbs box has shipped!

You can contact our Nibblers to change or update your subscription.  You can login to your account and manage your billing info.  All changes must be made by the 23rd to be reflected in the next month's shipment.

One of our Nibblers is here to help with any questions.

 

How long do the treats last?

The treats can last over two weeks refrigerated and stored properly.  They come to you sealed.  When left at room temperature, they will only last a few days.  We do not believe in using preservatives, so our natural ingredients will not be able to battle the microorganisms in the air.

 

Are there initiation or cancellation fees?

We don't like fees as much as you do, so we wouldn't do that to you.  You will only pay for the subscription you receive.  You can cancel at anytime through your profile.  Although, we would like to keep you and your love bug happy and full, you are not obligated to stay in the club. We can't imagine any reason for unsatisfactory, but we offer refunds on the package that you and your love bug doesn't like.  

 

NIBBS CLUB Terms and Conditions

The Nibbs Club website (the “Site”) is owned and operated by Nibbs Club (“Company”, “we”, “our” or “us”).  The following terms and conditions, together with any documents they expressly incorporate by reference, govern your access to and use of the Site on all platforms, including any content, functionality and services it offers (the “Services”), whether as a guest or registered user.

  1. Acceptance of Terms and Conditions

Please read these Terms and Conditions carefully before using the Site and using the Services. These Terms and Conditions set forth the legally binding terms and conditions for your use of the Site. By using the Site in any manner, you accept and agree to be bound and abide by these Terms and Conditions and our Privacy Policy, which is incorporated herein by reference. If you do not agree to these Terms and Conditions or the Privacy Policy, you are not permitted to access or use the Site.

  1. Changes and Modifications

Company reserves the right, at our sole discretion, to modify or replace these Terms and Conditions by posting updated terms on the Site. Your continued use of the Site after any such changes constitutes your acceptance of the new Terms and Conditions. Please review the Site periodically for changes. If you do not agree to any or all posted changes, you must discontinue using the Site.

  1. Accessing the Site and Account Security

We will do our best to ensure that the Site is operational at all times, except for periodic down times relating to updates and maintenance. We will not be liable if for any reason the Site is unavailable at any time or for any period. We cannot be held responsible for internet outages, faulty connections, or other connectivity issues.

To access the Site or the Services it offers, you may be asked to provide certain personal information. It is a condition of your use of the Site that all information you provide is correct, current, and complete. You agree that all information you provide to register with the Company is governed by our Privacy Policy and you consent to all actions we take with respect to your information consistent with our Privacy Policy.

We have the right to disable any e-mail account, user name, password or other identifier at any time in our sole discretion for any or no reason, including if, in our opinion, you have violated any provision of these Terms and Conditions.

  1. External Links and Content

The Site may contain links to other sites and resources provided by third parties. These links are provided for your convenience only and include links contained in advertisements, including banner advertisements and sponsored links. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them. If you decide to access any of the third-party Sites linked to the Site, you do so entirely at your own risk and subject to the terms and conditions of use for such Sites.

  1. User Age Requirement

In compliance with the requirements of Children’s Online Privacy Protection Act (COPPA), we do not collect any information from any person under 13 years of age. If you are aged 13 years or younger, you may not use the Site. If you are 13 or older but under the age of 18, you must review these Terms and Conditions with your parent or guardian to make sure that you and your parent or guardian understand it. While persons under the age of 18 may use our Services, only adults may make purchases through the Site. If you are under 18, you may only use the Services with the supervision of a parent or guardian. 

  1. Copyrights, Trademarks, and Service Marks

The Site and its original content, features and functionality are owned by the Company and are protected by international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the Company.

  1. User Conduct

You agree to use the Site for lawful purposes only. You are not permitted to use the Site to solicit business or advertise.  You further agree not to use the Site to deter business from a competitor or otherwise engage in unfair business practices or misleading advertising.

  1. Warranties

The Site is provided as-is and you acknowledge Company does not guarantee the accuracy of any information provided on the Site. The Site does not offer medical advice and no one should rely on the Site for diagnosis or treatment. Company expressly disclaims all warranties of any kind, whether express or implied, including but not limited to warranties of merchantability and fitness for a particular purpose. Company does not warrant the Site will not be interrupted, and Company reserves the right to discontinue service at any time. 

  1. Indemnification and Limitation of Liability

You agree to indemnify and hold harmless the Company from and against any and all losses, expenses, damages, and costs, including without limitation reasonable attorneys’ fees, resulting, whether directly or indirectly, from your violation of the Terms and Conditions. You also agree to indemnify and hold harmless the Company from and against any and all claims brought by third parties arising out of your use of the Site.

In no event will the Company, its employees, contractors, officers, directors, affiliates or agents, be liable to you on any legal theory for any incidental, direct, indirect, punitive, actual, consequential, special, exemplary or other damages including without limitation, loss of revenue or income, lost profits, pain and suffering, emotional distress, cost of substitute goods or services, or similar damages suffered or incurred by you or any third party that arise in connection with the Site (or the interruption or termination thereof for any reason), even if foreseeable or if any form of notice has been provided.

  1. Violation of this Agreement

Any user who violates this agreement may be blocked from using the Site. We may terminate your access to the Site without cause or notice, which may result in the forfeiture and destruction of all information associated with you. All provisions of these Terms and Conditions shall by their nature survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

  1. Governing Law & Dispute Resolution

You expressly agree that all matters relating to the Site, the Privacy Policy, these Terms and Conditions and any dispute or claim related thereto, shall be governed by and construed in accordance with the laws of the State of California.  Any controversy or claim arising out of or relating to this agreement, or a breach thereof, shall be settled exclusively in Los Angeles, California by the American Arbitration Association under its Commercial Arbitration Rules. 

  1. Contact Us

For questions regarding these Terms and Conditions, please contact us at info@nibbsclub.com.

 

NIBBS CLUB Privacy Policy

The Nibbs Club website (the “Site”) is owned and operated by Nibbs Club (“Company”, “we”, “our” or “us”).  Company respects your privacy and is committed to protecting your data by complying with this policy.

You must read this policy carefully before using the Site. By accessing or using the Site, you agree to this privacy policy.

  1. Scope of Policy

This policy applies to information we collect through the Site, e-mail and other electronic messages between you and Company. It does not apply to information collected by any third party, including through any application or content (including advertising) that may link to or be accessible from the Site.

  1. Children Under the Age of 13

The Site is not intended for children under 13 years of age. If you are under 13, you may not make any purchases through the Site or provide any information about yourself, including your name, address, telephone number, or e-mail address. If we learn we have collected or received Personal Information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information about a child under 13, please contact us at the address provided below.

  1. Information We Collect and How We Collect It

We collect several types of information about our users, including information:

  1. a) by which you may be personally identified. Examples include but are not limited to your name, payment information, phone number, address, or e-mail address (“Personal Information”);
  2. b) that is about you but individually does not identify you, such as information required to use certain features, automatically recorded times and dates of visits to the Site;
  3. c) about your Internet connection, the equipment you use to access the Site, and usage details.

We collect this information:

  1. a) directly from you when you provide it to us, when you fill out a form, when you correspond with us, and when you respond to requests for comments on your experiences with the Site or to surveys that we might ask you to complete for research purposes;
  2. b) automatically as you navigate through the Site, including but not limited to usage details, traffic and location data, IP addresses and information collected through cookies and other tracking technologies.

The information we collect automatically is statistical data and does not generally include Personal Information, but we may maintain it or associate it with Personal Information we collect from other sources, information we receive from you or information we receive from third parties. We use the information to help us improve the Site and deliver a better and more personalized service, including estimating our audience size and usage patterns, storing information about your preferences, speeding up your usage, and recognizing you when you return to the Site.  

Here are the main third-party tracking services we use to track your IP address and identify mobile devices by using cookies:

  • Facebook Pixel, to track your IP address and identify mobile devices by using cookies so we can deliver relevant advertising.
  • Google Analytics
  • Adroll, to track your IP address and identify mobile devices by using cookies. Adroll also collects “hashed” (scrambled) identifiers from e-mail addresses for tracking you across devices for targeted advertising. These identifiers may be shared with Adroll’s advertising partners. Adroll has information about opting out of cross-device tracking here and additional information for California residents here.
  • Crazy Egg, which offers an opt-out feature here.

Regarding payment information, Nibbs Club only uses it to process payment. Our payment processor, also receives access to aggregated information about our customers in order to analyze performance and make improvements to products.

  1. Disclosure of Your Information

We will never sell your personal information without your consent. We do retain the right to disclose aggregated information about our users and information that does not personally identify any individual, without restriction. We may also disclose your Personal Information to comply with any law or legal process, including responding to any government or regulatory request; to enforce or apply our Terms of Service and other agreements, including for billing and collection purpose; or if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Company, our customers or others. This includes exchanging information with other companies and organizations for the purposes of integrity protection, fraud protection and credit risk reduction.

  1. Protection of Information

We have implemented a variety of measures designed to secure your Personal Information from accidental loss and from unauthorized access, use, alteration and disclosure. Encryption protects Personal Information you send when you transmit information or fill in forms through the Site. 

Unfortunately, the transmission of information via the Internet is not completely secure. Although we do our best to protect your Personal Information, we cannot guarantee the security of your Personal Information transmitted to us. Any transmission of Personal Information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Site.  

  1. Third Party Links

At our discretion, we may include or offer third party links, products, or services. These third-party sites have separate and independent privacy policies. We have no responsibility or liability for the content and activities of these linked sites.

  1. Contacting Us

If there are any questions regarding this privacy policy, you may contact us at info@nibbsclub.com.